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Job Details

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Fresno, CA

Salary: 16
Date Posted: September 13, 2018
Job Type: Temporary to Hire
Job ID: 323315

Job Description

Collections Specialist

Well-established local agency is looking to add a collections specialist to their team. They manage third party collections for clientele including doctor's offices, bail bonds agencies, apartment owners, and more. The agency is a business professional environment and are looking for a sharp, self-motivated individual with excellent communication skills, both written and verbal.

Duties

  • Handle outbound and/or inbound calls for accounts at various stages of delinquency.
  • Follow-up on accounts where arrangements or payment plans have been made.
  • Effectively engage consumers in communication designed to reach a meaningful resolution of the outstanding obligation while guaranteeing the consumer a positive experience.
  • Act as a quality assurance manager for the clients by creating and maintaining the highest level of customer service on each collection call.
  • Accurately document account specifics in connection with each call.
  • Be personally accountable for complying with all state and federal laws and regulations and all client and company policies and procedures.
  • Uphold strict confidentiality rules as adhere to agency guidelines in communications.
  • Perform other duties as needed to ensure maximum collection efforts are made for the client.

Preferred Qualifications

  • 1-4 years of collections experience in any industry
  • Ability to work in fast paced environment
  • Prior experience working in a law firm and/or legal knowledge
  • Experience running credit reports
  • Familiarity with skip tracing 
  • Strong communication and negotiation skills
  • Commitment to excellent customer service
  • Proven ability to overcome obstacles
  • Proficiency with database software and MS Office Suite

 

Hours are full-time, 8am-5pm, Monday-Friday

Pay range is $15-16 hourly based on experience