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Job Details

« Back to Search Technical Support Specialist
Mason, OH

Salary: $15/hour
Date Posted: August 8, 2018
Job Type: Temporary
Job ID: 309124

Job Description

 

 

       GENERAL FUNCTION:

·         Responsible for providing technical support in a timely, consistent, and courteous manner to all customers in the operation of their computer systems for approved applications.

 

·         Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner.

 

 MAJOR DUTIES AND RESPONSIBILITIES:

 

 

·       Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.

 

·        Assists by giving correct resolutions in a clear, concise and courteous manner. Interprets error messages from system software or application programs; initiates required actions.

 

·        Places necessary service calls and follows through to completion with both service contractor & customer. Escalates unresolved calls to second level support and follows through to completion.

 

·       Quality Assurance & Software Updates: Assist with proofing documentation/procedures relating to supported systems. Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation.

 

·        Administrative Responsibilities: -Development of procedures for Support Center. Record all communication relating to associates questions/problems into call tracking. Proofing and testing of procedures prior to implementation.

 

·        Programming of diskettes for tax changes, bank account updates and defective diskettes -Assist in training users in the operation of the supported systems -

 

ADDITIONAL SKILLS/REQUIREMENTS:

  • Flexibility to work varied schedules, including evenings and weekends and carry emergency paging devices as scheduled.
  • Strong communication skills, both oral and written
  • Good problem solving skills
  • Good organization skills with a strong attention to detail
  • Pleasant phone manners
  • Computer hardware and software knowledge
  • Strong Customer Service orientation.
  • Point of Sale environment/retail experience preferred.
  • Direct involvement with customer service experience.
  • Computer systems experience.
  • High School required; College experience preferred
  • Proficient with MS Word, Excel and Windows applications

 

PAY RATE: $15.00

 

HOURS: 

Flexibility with hours required to support need.